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As we approach the middle of the year, it is time to look back and see how we are doing on our list of New Year's resolutions. It's important for us to review to make sure we stay on track.

When it comes to owning and operating a contracting firm, there are five basic business concepts you must not forget. Here are those Fabulous Five Sales Pointers.

It seems we've been down this road before. When the discussion turns to the high prices of gas, contractors must decide if they should pass the cost on to customers by raising rates or including "trip charges."

Sizing Rules Of Thumb? QUESTION: By John West Chesterfield, Va. My question involves the sizing of commercial and residential loads. I have been told that you would use 400 square

At its annual meeting, GAMA - the association of appliance and equipment manufacturers - announced that it would open an office in Beijing this summer. This should come as no surprise. After all, to many U.S. industries, China is the "new frontier."

One's first trip to China usually means a trip to the Great Wall. Along the way, the English-speaking Chinese tour guide asked an interesting question.

For those unfamiliar with Tom McCart, here's more on his HVACR career and his relationship with Charlie Greer.

Question: We did a job for a customer who was unhappy and called another company a day later to look at our job. The other company said we did not

Donating Blood Can Be A Life-Saving Act My father recently forwarded me John R. Hall's article "Giving Blood Is Good Business, Too" [Feb. 2]. Even though I'm in Pennsylvania, I

Is it human nature to laugh about others' mistakes? C'mon, admit it - there have been a few times when you have watched someone make an obvious blunder and snickered to yourself.