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If the customer wasn’t happy when he called the first time, even if you responded quickly, do you think he is going to be any happier having to call you back a second time?

Evaporating Temperature I have been amazed and depressed by the antimold articles recently published in The News, where the advice has been to correctly size the equipment to ensure adequate

What is the biggest problem facing contractors today? Most will say that it is the shortage of qualified technical help. There is a solution to this so-called shortage of help. The answer is simple: Raise your prices.

In Atlanta when I turned on an all-sports radio station, the first words I heard were not from a caller ranting about the Braves, but of Brian Estes, vice president of Estes Heating & Air Conditioning.

When you go to some business meetings, it is easy to get caught up in their flash. The International Service Leadership’s (ISL’s) Planning Retreat, held recently in Las Vegas, had plenty of flash and substance.

June June 25 1-Pipe Steam Systems/2-Pipe Steam Systems Peerless Boilers Brooklyn, N.Y. 717-285-9345 June 27-28 Mold - IAQ - System Design - Safety - TQM The Training Source Louisville, Ky.

A virus with cold-like symptoms that originated in mainland China is now having global ramifications that could eventually draw in the HVACR community to offer solutions to prevent or reduce the growing health threat.

June June 16-19 HVAC Electrical Systems International Service Leadership Milledgeville, Ga. 706-485-8775 June 17-19 Instrumentation & Process Control National Technology Transfer Baltimore 800-922-2820 June 17-19 Troubleshooting Electrical Control Circuits National

Placebo Effect Good article on “Placebo Stats” [March 31]. I’m sorry I missed the survey!No question they work. We did this at our corporate headquarters for Robertshaw back in the

If you didn’t know Kevin Kapitan, you’d think he was … well, cocky. After all, since when does a coach field a sports team, but then fail to show up with his squad for the big tournament?