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Like many other editors, I have put aside the topic I was originally going to write about in favor of the Big Blackout of ’03.

Keep Customers With Service Agreements I always look forward to John Hall’s comments in The News. I read, with great interest, his editorial titled “Collecting Payment Is No Walk In

September 24-25 Real World Selling Excellence Alliance Inc. Newark, N.J. 877-324-3444 September 25-26 Centrifugal Pumps — Operation and Maintenance National Technology Transfer Charlotte, N.C. 800-922-2820 September 25-26 Manual D, Duct

Question: Can a manufacturer restrict the sales of repair parts for its equipment to only its designated dealers? I heard that in the automotive business this question was settled out

Everyone needs to have a few causes in their lives, from hugging trees to boycotting fur coat retailers. I’ve decided to add another cause to my list — healthy and safe indoor environments for residents of nursing homes.

September 16-19 Sales Survival School For Plumbing Techs Charlie Greer’s HVAC Profit Boosters Ft. Meyers, Fla. 800-963-4822 September 18-19 Maintenance Storerooms New Standard Institute New Orleans 888-783-1582 September 22 Manual

Recently on our Web site we asked readers if they thought an HVAC contracting brand name would ever catch on and become successful on a national level. The votes are in and it’s a hung jury.

September 12-13 Sales Summit Tech Course The Contractor’s Friend Washington 513-761-0594 September 13 Workplace Quality & Motivating Employees The Training Source Lexington, Ky. 888-371-9869 September 15-17 Maintenance Planning & Scheduling

A Better Business Bureau survey indicates that quality of the work performed, business ethics, and responsiveness are the top concerns of consumers. Price actually finished seventh.

Refrigerant Characteristics Mr. Jamey Hale’s letter [“Cutting Through Marketing”] in the June 16 issue of The News failed to accurately present several important issues to your readers. Flammability: He correctly