A quick synopsis of the 2000 International Air Conditioning, Heating, and Refrigerating Expo.

How to get your customers to commit to a lengthy service agreement when you close the sale.

One hundred plus hvac people participated in last week's one and only Hvac 3-on-3 Basketball Tournament.

Make the sale by doing your customer's shopping around for them.

How to tactfully fire customers and not lose business.

I have attended many seminars and read many articles about customer satisfaction, but few have ever addressed the price of that satisfaction, or dissatisfaction.

The News recently experienced the thrill of competition when we sponsored our first “Best Contractor to Work For” contest.

Joe Klepacz expressed his distaste regarding The News’ coverage of the 2000 International Air-Conditioning, Heating, Refrigerating (IAHR) Exposition.

The News’ 2nd annual “Best Contractor to Work For” contest will be bigger and better for 2001.

Schools need newer equipment to attract students.