“I strive to never leave a customer’s home without them smiling and thanking me for taking such great care of them; I am a Supertech.”

When it comes to acquiring crafty quotes and insightful input, magazine editors sometimes have to get creative. Such was the case regarding the stories set to appear in next week’s issue (Dec. 18) of The NEWS. I was tasked with writing an article on safety practices for entry-level technicians. This seemed like a slam-dunk assignment. Most HVAC contractors strive to keep their employees safe, right?

Editor’s note: The following remarks were made regarding the editorial, “Millennials Might Just Bring Energy to Your Business,” written by Kyle Gargaro, published Nov. 20 in The NEWS.

Most businesses can provide really good customer service when the conditions are perfect. If a business can’t accomplish this, they best close up shop.

I’ll admit, I’m an avid Google user. I use Google search for just about everything — when I need to figure out a song lyric; look up a movie; find local restaurants; get directions; and especially when I need a witty, wise-guy meme or GIF to respond to my boss’s email.

It happened quickly. At least it felt that way as I went from being the youngest person on staff to being the old dude at the office. But, in retrospect, there were several stages.

Have you nominated a tech for The NEWS’ Tech of the Month? In an Oct. 9 editorial by Kyle Gargaro, editorial director for The NEWS, the topic of employee recognition was discussed.

You don’t have to reinvent the wheel. — At some point, you’ve heard, or perhaps said, this phrase. — However, reinventing the wheel may be an ironic cliché, as it’s not clear when the wheel was actually invented. Internet citations suggest the wheel was first crafted in Slovenia more than 5,100 years ago.

When Wayne Gretzky was asked in an interview why he was so good, the Hall of Famer stated that he skated to where the puck was “going” to be rather than where the puck was at the time. And much like Gretzky, you should not necessarily be looking at what your market is demanding this week or even next month. Skate to where the puck is going to be.

The following remarks were made regarding the “R-22 Conversions Increase as EPA Phaseout Tightens Supply” article, written by Ron Rajecki, published Oct. 9 in The NEWS.