It can take up to 20 years to build a quality brand name, but just a handful of bad experiences can destroy it. The great entrepreneurs of our time believed this to be true. Steve Jobs, Mark Zuckerburg and Keith Merrill all bought into the concept that having a superior innovative product was not enough.
Communicating in rhythm means we have a consistent and organized approach for connecting with our employees. To get better at this, the first thing you need to do is identify what you need to communicate to the company in daily goals, processes, and expectations. I put an emphasis on a communication process, because this can become crippling as your company continues to grow.
Armstrong Fluid Technology announced that its employees have donated $10,000 to WaterAid, an international charity dedicated to providing access to safe water, hygiene, and sanitation worldwide.
ExakTime’s wireless field time clock has been awarded a patent for its unique method of tracking, storing, and sending employee time records from the field to the office automatically via a cellular communication network.
Many HVAC business owners and managers who have had to break employees of bad habits can attest that while there is no exact scientific method for modifying employee behavior, there are a few common methods industry professionals swear by.
Ask my wife and she’ll pull out a list a half-mile long referencing every time I’ve been guilty of hearing, but not really listening. But what’s the difference between hearing and listening, and why is one so much more important when it comes to our relationships with others?
Have you forgotten how to have fun? Have laughter, happy faces, and a positive atmosphere become extinct in your workplace? Here are a few tips on how to bring back a little fun to your office while still getting the work done.
Fail to prepare and you’re preparing to fail. It’s a common phrase we’ve all heard and frequently comes to mind when I think of hiring a new employee. All too often in our industry we give new technicians what amounts to a crash course in training before sending them on their way and expecting them to learn the rest on their own.
The performance review process can be a headache for managers and employees alike, but it’s an important procedure for contracting businesses when it's done correctly.