Articles Tagged with ''employee management''

I speak with many HVAC contractors who are frustrated with the way things run in their businesses. When we get to the topic of employee performance, and I ask, “How do employees know what is expected of them in this specific situation?”, I get an answer that just drives me crazy: “They just know.”

Positive workplace policies have long been uncontroversial. Typically, these policies set the expectation for employees that they will represent their employer in a positive light, and won’t make negative comments or engage in gossip. This seems common sense — what could go wrong?

If the folks you are paying are unhappy, you can be certain many more people than you realize have been told about the unhappiness.

We commonly ask our employees to connect with the customer, from the phone call to the visit at their home. “Get to know them, and ask questions. Connect with them,” is the creed. But before we ask employees to connect with customers, we should ask “How well connected are we with each other?”

When a good employee’s performance drops, almost every time we look into what happened, we find the feedback, follow-up, and support the employee received in the months following training was not consistent over time. 

The motion has left many employers across the labor spectrum, including HVACR contractors, on high alert.

Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do.

Finding good employees is a key step in retaining employees and thus reducing turnover. There are a number of steps employers can take to help improve their hiring procedures.

When you find that great new employee, you are ready to put them in uniform and let them start working their magic from day one. What is not considered are the policies that you look at as commonplace, but may be new, differing from a new employee’s previous experience.

Many of you reading this are not only supervisors, but also parents. And, boasting a staff of working professionals, you’d never treat your personnel like children, would you?