Sharing passion, asking the right questions, and surrounding yourself with other lifelong learners can help transform ordinary people into ‘Great Leaders.’
The 2024 Service Operations Forum drew 68 industry professionals who met in a collaborative environment in which they shared strategies, insights, and experiences.
Some in the HVAC industry have struggled with employee retention, but implementing the "Right People, Right Seats" concept may help get employees to excel in their respective roles and reduce turnover.
Hiring platforms provide predictive analysis using updated data from those already working in the trades to show contractors which job candidates will be successful and stay with a company and which ones won’t, pre-hire.
As leaders in the home service industry, our goal is to balance immediate needs with long-term vision, making decisions that are tough but necessary for growth and success.