During a time of high turnover and employees feeling dissatisfied, putting in the effort to celebrate and acknowledge even small achievements can have a cascading effect on an HVAC company.
To preserve the time and hard work spent on developing a company culture, really take the time to ensure whoever the business is sold to is committed to preserving it.
With the age demographics of the average HVAC company varying widely, leadership needs to utilize Emotional Intelligence practices to help bridge gaps and foster understanding.
Sharing passion, asking the right questions, and surrounding yourself with other lifelong learners can help transform ordinary people into ‘Great Leaders.’
The 2024 Service Operations Forum drew 68 industry professionals who met in a collaborative environment in which they shared strategies, insights, and experiences.
Some in the HVAC industry have struggled with employee retention, but implementing the "Right People, Right Seats" concept may help get employees to excel in their respective roles and reduce turnover.