Microsoft Corp., in partnership with American Family Insurance, announced that it is launching a business accelerator to assist startups focused on home automation.
Tecumseh Products Co. announced that Harold Karp has been named interim president and chief executive officer following the resignation of James Connor. The Tecumseh board of directors also approved the appointment of Gary Cowger as chairman.
A plague in the customer service aspect of most service businesses is that they are in a constant state of reacting to things that are already happening. We naturally gravitate toward putting out the fire that just popped up in front of us, which wouldn’t be a bad thing if we weren’t repeating this behavior month after month.
In a trade where reputation is everything, reputable contractors and associations are continuing to stress the importance of contractor licensing to homeowners and those operating without the proper licensing.
We live in a technological world where everyone is walking around with a camera and digital recorder in their pockets. Our behavior, at all times and in all places, is a legitimate concern.