Articles Tagged with ''Leadership and HVACR''

ECR Intl. recently held its ECR Expo at the Twin River Casino in Lincoln, Rhode Island. The 2017 ECR Expo welcomed wholesalers, contractors, and industry partners to its indoor trade show and outdoor live-fire demonstrations. This was the first event of its kind for ECR Intl.

You may have read my colleague Gresham Ard’s blog post, “Training: Where to Start?” If you haven’t, start there, like the title says! Once you’re familiar with the foundations of great training, here are three more things to do that will help boost the effectiveness of your training sessions.

Listening skills may not be the first thing that comes to mind at a plumbing and heating supply house. During one of my treks, I made the time to acquaint myself with the front counter people. I usually find an abundance of insight, smiles, and good service lessons to learn from those who work the counter. Similar to any organization, when you really want to know what is happening, ask the folks on the front line. Doing this will almost always reveal the unvarnished truth.

Daikin Industries Ltd. (DIL) continues to expand its business here in North America. Daikin North America LLC (DNA), a subsidiary of DIL, recently announced an important alignment with Thermaltech LLC. Thermaltech will become DNA’s representative for variable refrigerant volume (VRV) and light commercial product sales and support in western Pennsylvania, southeastern Ohio, northern West Virginia, and western Maryland.