Taylor Norris, CEO of Custom Air Products & Services Inc. (CAPS), announced that the company has achieved its lowest ever EMR (experience modification rate), a measure used by insurance companies to indicate a company’s safety performance. CAPS has recorded a better than average EMR for the past three years.
Technology is an important aspect of any business that desires long-term existence. The implementation of technology allows both the contractor and supplier to be mobile, connected, more intelligent, and flexible.
HARDI's Annual Conference in December, the organization’s Emerging Leaders program sought to strengthen the HVACR industry by developing the talent of its up-and-coming distributors, manufacturers, and vendors.
While some folks are harder to please than others, HVAC contractors say there are proven practices that can help prevent a tense situation from escalating. And, with the right tactics, you can even turn an angry customer into a happy, satisfied one.
Attending industry-specific tradeshows and events, such as AHR, is of huge value for not just women, but all industry professionals. Attending industry events can help contractors and engineers stay up to date on the latest cutting-edge equipment and perhaps give them an advantage over their competitors.
When a promise is made, the path starts out and you have a choice. Is your customer going to wander down the desperately hoped-for path of relaxation and ease, or are they headed for a white-knuckle roller coaster ride?
The digital realm continues to attract advertisers, growing at a rate of 13 percent last year, according to Strategy Analytics. And, according to Ben Landers, president and CEO of Blue Corona, HVAC contractors stand to benefit from this trend.
In order to better serve their contractor dealers, HVACR manufacturers are providing plug-and-play advertisements and other marketing materials to help contractors grow their businesses.
These contractors have created workplaces that demonstrate care and commitment to both employees and customers, cultivate and train employees, and offer growth opportunities and retirement planning to plot a successful future, both professionally and personally.