Irish playwright George Bernard Shaw once stated, “The single biggest problem in communication is the illusion that it has taken place.” Have you ever found this to ring true as you think back on some of your conversations with your employees?
Have you ever told your team what you want your company to sound like? Seriously, what do you want your business to sound like on the phone? If this is a foreign concept to you I am challenging you to put some thought into it.
Collecting money from customers can be a delicate situation, and there’s a fine line service companies have to walk so they don’t ruin the relationship with the customer.
ServiceTitan, a mobile, cloud-based management platform for home service businesses, announced an $18 million Series A funding round. ServiceTitan said its platform helps service companies streamline operations, improve customer service, and grow revenue.
Have you ever found yourself frustrated with trying to get your techs to implement a new process or hit performance targets? Have you thought, “I don’t know what else to do; I’ve trained them, I’ve told them, I’ve asked them, and I’ve even begged them, but they still won’t do it?” If so, keep reading; we’re going to discuss this issue.
I was on the East Coast conducting seminars for two great companies, Isaac Heating & Air Conditioning in Rochester, New York, and Wooldridge Heating Air & Electrical in Lynchburg, Virginia. One is in the North and outgoing and the other is in the South and laid-back. Those are the differences. Now for the similarities.
Contractors across the U.S. experience a wide variety of conditions, climates, and weather extremes on a day-to-day basis. Is your company ready to overcome the harshest of conditions this year?
Mascots, when properly deployed, can be a great asset to your business. Just ask the companies behind Mr. Peanut, the Energizer Bunny, or, most recently, the Aflac duck — these well-known characters have helped create brand awareness among consumers.