Articles Tagged with ''Customer Service and HVACR''

These five techniques can be applied to your HVAC business today to improve your customer satisfaction and maybe even your average ticket price.

Automated Logic Corporation named its Field Office of the Year and Project of the Year at its 31st annual distribution meeting following the AHR Expo in Atlanta, Georgia.

Bryant Heating & Cooling Systems presented its 2019 Medals of Excellence winners. The 22 dealers were honored for outstanding customer service, sales, and loyalty to the Bryant brand.

Trane® has been named the 2019 America’s Most Trusted HVAC system by Lifestory Research. The 2019 America’s Most Trusted is a study of more than 11,000 consumers actively shopping or considering a product, and who have formed an opinion of the brand. As a result, Trane has been recognized as the Most Trusted HVAC brand.

My favorite customer is not the new customer, as strange as that may sound, but I can’t have my favorite customer without first getting a new customer. So, let’s say I have a new customer, they called for service, and our technician did a jam-up job and really impressed them. They were also impressed with our company, and even signed up for a service agreement or maintenance plan. That’s the goal, right? Attract them, book them, impress them, sign them, and keep them. But wait, there’s more.