Your job is to anticipate all the questions a customer may have and make sure they’re all answered before the doorbell is rung. If you fail to answer all these questions correctly, you’re simply setting yourself up for failure.
While in most businesses you can’t send other people to work in your place, in website content creation, you actually can allow someone else to help you create content that prospects will find of interest — namely customers, specifically in customer reviews.
The ultimate question is: What is the proper action to take to preserve your reputation in the business world, your standing with the community, and, last but not least, your sanity?
California HVAC contractor JBS Heating and Air Conditioning has been named a recipient of the Bryant Medal of Excellence Award for the second consecutive year. The honor is awarded by Bryant Heating and Cooling Systems to local heating and air conditioning contractors that meet their high standards for customer satisfaction.
Minneapolis Saint Paul Plumbing, Heating & Air, an HVAC and plumbing contractor serving the Twin Cities area, has announced the addition of Peter Vinge as customer service manager. Vinge will oversee all customer relations and human resource needs as the company continues to expand its team.
Have you ever told your team what you want your company to sound like? Seriously, what do you want your business to sound like on the phone? If this is a foreign concept to you I am challenging you to put some thought into it.
Most often, people just want someone to listen to them and acknowledge their concerns. If you can do that, you can turn a dissatisfied customer into a customer for life.
Coscia Communications Inc. has announced that the new fourth edition of Steve Coscia’s book, HVAC Customer Service Handbook, has exceeded 10,000 units shipped. The book is currently taught at more than 120 colleges worldwide.