The Untapped Sales Force It seems to me that we have an untapped sales force in our industry. They are the service technicians. Most professional HVAC salespeople would give anything

It’s better to give than to receive, the saying goes. Sometimes, people are fortunate enough to experience the truth behind the cliche.

August 30 Indoor Air Quality, Air Distribution & Mold The Training Source Cincinnati 888-371-9869 September 5 Indoor Air Quality, Air Distribution & Mold The Training Source Mobile, Ala. 888-371-9869 September

August 21 Supermarket Refrigeration Sporlan Valve Seattle 636-239-1111 August 25-27 Commercial Service Sales Excellence Alliance Inc. Reno, Nev. 877-324-3444 August 25-28 HVAC Brazing and Soldering International Service Leadership Milledgeville, Ga.

The News is in the midst of trying to determine the top residential contractors in the replacement market and the top residential contractors in the new construction market.

There are many ways that HVACR contractors choose to market their name to John Q. Public. One way is billboard advertising at minor league baseball stadiums.

Now that summer has finally arrived in the St. Louis area, I think it is worthwhile discussing how we survived and were successful during one of the wettest, coolest springs that anyone can remember. The answer is simple: maintenance agreements.

Do you really think that providing 24-hour service helps you to keep customers? I don’t. In fact, I believe it contributes to losing customers.

How Times Have Changed I read with great interest Mark Skaer’s recent article in The News about women in this field [“Industry Could Benefit From a Woman’s Touch,” June 9].

August August 18 Commercial Equipment York Unitary Products Group Wichita, Kan. 405-419-6591 August 19-21 Commercial Equipment York Unitary Products Group Wichita, Kan. 405-419-6591 August 19-21 Mechanical Drives/Power Transmission National Technology