Articles Tagged with ''Customer Service and HVACR''

Bob and Tim have just repaired a leak on a 10-ton commercial air conditioning system and are ready to charge the unit. The system has a thermostatic expansion valve (TXV) for the evaporator.

DDI System welcomed 250 attendees to Nashville, Tennessee for its sixth biennial user conference. DDI System, an ERP software provider for wholesale distributors, leveraged the insights of well-known industry thought leaders, Steve Epner and Dirk Beveridge, to facilitate discussions on facing change in the disruptive marketplace.

I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.

Daikin North America LLC announced the launch of BIM portal, a web-portal selector of Revit and CAD files for Daikin brand products, including VRV, Sky-Air, single- and multi-zone systems, rooftop units, and light commercial split systems. This database-driven, web-based selector enhances the customer experience by generating Revit files and CAD drawings on the fly.