Let’s say I need a new heating system, and I’m calling around (I’m too old to do anything else). I ask you to stop by, take a look at what I need, and tell me why I should choose you over the others.
ABC Home & Commercial Services, headquartered in Austin, Texas, recently received the Lennox Ultimate Comfort Partner of the Year Award from Lennox Industries Inc.
In the Aug. 28 issue of this publication, I discussed how sales is a two-step process. The three major things customers use to decide who to hire include trust, feeling listened to, and getting a good deal (price is a part of this). If the first two aren’t addressed, customers almost always default to price.
XOEye Vision — which leverages mobile devices and a variety of smart, wearable devices to document service calls, facilitate real-time support and deliver transparency for clients — can now add GoPro cameras to the list of devices that mechanical, electrical, and plumbing (MEP), field technicians, construction, and other frontline workers may use to better service customers.
All technicians at some point will need to call and speak with a manufacturer’s technical support adviser. I have made many calls to these advisers throughout my career and learned how to best get the information I needed from them.
If you want your employees to step up and deliver the best service to your customers, it’s time to make sure that you and your employees are on the same team — that everyone is aligned and “pulling in the same direction.”
The old saying is true: Customers will remember not what you said or what you did, but how you made them feel. This begins with empathy. Before you can apply empathy to your practice, it is important to understand how it differs from sympathy. These two words are often used interchangeably; however, they actually represent separate concepts.
While any fly-by-night company with a marketing budget can purchase call-to-action advertising on any advertising medium they like, it’s a company’s ongoing effort to branding itself that remains long after call-to-action promotions come and go.
DiversiTech® Corp is introducing a newly enhanced website that helps wholesalers and contractors more easily find the wide array of products and services DiversiTech offers.
The new website provides a personalized, seamless, and efficient web experience. Some new site features include easier navigation, enhanced search and product filtering capabilities, faster response time, and state-of-the-art e-commerce capabilities.